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Why we love it
Bulgarian Rose Hydrogel
Eye Patch provides anti-wrinkle and skin brightening effect, along with enhancing skin elasticity. It specifically targets areas around eyes, dry and loose skin parts.
Featured ingredients
This product contains
Bulgarian rose water to provide moisturizing effect. The water-soluble hydrogel boosts absorption of the essence, and delivers active ingredients into skin. Also, Damask Rose Water improves skin elasticity and strengthens moisture barrier of skin. In addition, the product formula consists of niacinamide and adenosine for skin brightening and anti-wrinkle effects.
How to use
After cleansing,
use the embedded spatula to put the eye patch on desired area. Take a rest for 20–30 minutes, and then remove the patch. Lightly tap the remaining essence for better absorption into skin.
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Note for All Countries
For customs clearance purposes, we request that you divide your orders for purchases that exceed USD 300.
Please note that if the delivery failed due to any reason including insufficient address, missing post code, and insufficient recipient information, we will contact you for checking but if there's no response within the time limit, parcel may be returned or discarded.
If parcel is discarded or returned due to customer's fault, refund cannot be made. Please double check your delivery information before checkout and take calls from shipping company for checking.
For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.
[COVID-19 issue]
In several countries, airfreights remain restricted, leading to delivery delays.
While there are flight limitations and airline cancellations, cold chain logistics for COVID-19 vaccines, and their ancillary products, testing kits are taking priority overall.
So please note that shipments may be delayed beyond our estimations stated in the Shipping Options under.
Notice regarding customs tax from the shipping company may or may not be sent to the recipient, so not getting a notice cannot be regarded as a reason to get refund for returned parcel.
Please keep following up with the tracking update and if customs clearance gets delayed, please contact local customs as soon as possible and claim the parcel.
Shipping Process
1. Add item(s) to your bag.
2. Select desired item(s) and place order.
Once payment is completed, the order status will appear as “Purchase Completed.”
3. Preparing Shipment
Please allow 2-3 business days for the order to be processed and prepared for shipment.
Packages are not shipped from our distribution centers on weekends or Korea holidays.
4. In Transit
You will be able to check the tracking number and information on the My Shopping page.
5. Delivered
Door-to-door courier service is available for EMS or DHL.
DHL is delivered without signature confirmation. In the event the recipient is absent, the package will be dropped in the recipient’s mailbox. The postal service does not claim any responsibility for missing packages after delivery.
Check Your Order Status
When your order is ready to be shipped, you will receive a shipping confirmation e-mail. This e-mail will contain shipping details, your tracking number, and links to the selected courier website.
교환/반품
Exchanges/Refunds
Customer Service
Contact our customer service for more information.
Customer Service Hours: Mon-Fri 09:00-18:00 (GMT+9)
Damaged or Wrong Items
- Please prepare the following information before you make a request to our customer service.
- Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts
- Please contact our customer service within 7 days after receiving your package.
Missing Items
- Please prepare the following information before you make a request to our customer service.
- Order Number / Pictures of Opened Package / Pictures of Damaged / Wrong Items / Pictures of Damaged Parts
- If any of your items is missing, please contact our customer service within 7 days after receiving your package.
- Once your request for the missing item is accepted, we will immediately send the correct item to your address.
Ineligible Products for Exchanges/Refunds
- The following are not eligible for returns/exchanges:
- Change of mind
- Any item reported after 7 days from the delivered date
- Any item that shows any signs of usage
- Any item that has been damaged intentionally
- Any item returned without any previous notice or in spite of the return request denied by our customer service
Please note that the actual colors may be slightly different from the photos depending on the device you are using and individual skin tones.